Frequently Asked Questions
When will my order ship?
Orders placed before 1 PM ET ship the same business day. Otherwise, they go out the next business morning.
What are your shipping options?
Free Standard (3‑5 days) on U.S. orders $49+
Priority (2‑3 days) flat $9.95
Overnight rates shown at checkout.
Do you ship internationally?
Yes—duties are calculated at checkout so there are no surprise fees on delivery.
What’s your return policy?
Unused items can be returned within 30 days of delivery. Start at /apps/returns to generate a prepaid label.
Are your products vegan / cruelty‑free?
All supplements and personal‑care lines are certified vegan and cruelty‑free by independent labs. See each product page for specific certifications.
How can I track my order?
You’ll get an email with a tracking link as soon as your label is created. You can also paste your order number on /track.
Can I edit or cancel my order?
Email support@puregoodsllc.com within 30 minutes of checkout; we’ll do our best before it hits the warehouse queue.
Still stuck? Ping us in live chat or email—we’re here to help!