Shipping & Returns
Last updated: 14 May 2025
Processing Times
Orders placed by 1 PM ET Monday–Friday leave our warehouse the same day. Holiday volumes may add 1-2 business days.
Shipping Rates
| Region | Service | Est. Transit | Cost |
|---|---|---|---|
| Continental USA | Standard (USPS Ground Advantage) | 3‑5 bus. days | Free $49+ / $5.95 <$49 |
| Continental USA | Expedited (UPS 2‑Day) | 2‑3 bus. days | $9.95 |
| AK, HI, PR | USPS Priority | 4‑7 bus. days | $14.95 |
| International | DHL eCommerce | 7‑14 bus. days | Calculated at checkout |
Returns
We stand behind every product. If you’re not 100 % satisfied:
- Start a return at /apps/returns within 30 days of delivery.
- We’ll email a prepaid label (U.S. customers).
- Refunds go back to your original payment method once items are inspected (allow 3‑5 business days).
Exceptions
Opened supplements, perishable items, and final‑sale clearance goods are not eligible for return unless defective.
For warranty issues beyond 30 days, email support@puregoodsllc.com—many items carry a 1‑year manufacturer warranty.
Pure Goods LLC · 601 S Harbour Island Blvd, STE 109, Tampa, FL, 33602